You can track the progress of your order by clicking on Your Orders and go to the specific order.
Be there at the restaurant at the time slot you selected during checkout. Once your order is ready, you will receive a notification to ensure you get your food while it's hot and fresh.
To also help you understand more on each of the status under your food order:
Confirmed: At this initial stage, honestbee had received your order and is in liaison with our food partner in accepting it.
Preparing: Our food partner had accepted the order and the preparation of your food has begun.
Ready for Collection: Your piping hot food is now ready for collection at the restaurant. Make sure you arrive on time to enjoy it while it's fresh. (You would also receive a push app notification on the ready collection of your food)
Complete: Yay, you have successfully picked up your order. Enjoy!
If you have not been informed and your takeaway order is excessively late, please contact us. We will do our best to make things right for you.