There are missing items with my grocery order
Due to various unforeseen circumstances at times, we might only realize an item is out-of-stock or of lower quality only when our concierge shopper is picking out your items at the actual store. If an item is missing from your order, please check your final receipt to confirm that you should not be charged for item that is out-of-stock. If a missing item is shown as delivered, please contact us and we will proceed with the amendments accordingly.
There are missing quantities for some items in the delivered order
At times, a store may not have enough stock for your items or your concierge shopper may suggest purchasing a smaller quantity of fresh items to ensure the quality of produce. For example, you placed an order of 10 apples. While shopping, your concierge shopper was only able to find 8 apples that match our quality standards. In this case, we will purchase only 8 apples. In addition, when a grocery store offers a discounted price for more items, and the total value of the offer does not exceed the value of your order, we will select the promotional package for you.
Whatever the case—the store is low on stock or to make sure you only get great quality produce or price value—your concierge shopper will always get your approval before making changes to the order.